Support Channels & Coverage Backlog — RUTHH COD Form & Upsells

Goal and Expected Result

Reach the Ruthh Digital engineering and support team through verified channels with the right diagnostic context, and review the transparent Feature & Documentation Coverage Backlog for capabilities that are currently pilot-gated, provider-gated, or deferred.

Preconditions

Have your .myshopify.com store domain ready when requesting technical support.

Numbered Instructions: Contacting Ruthh Digital Support

Email Support Directly: Send technical or configuration questions to [email protected].
Use the Website Contact Form: Visit our Support page or Contact form and select Shopify app support in the service dropdown.
Include Helpful Diagnostic Context:
- Your .myshopify.com store URL.
- The affected product or cart page URL.
- Which Order Creation Mode (Standard vs Draft Order) and Display Mode (Popup vs Embedded) you are using.
- Any error code shown (such as FORM_CONFIG_REVISION_MISMATCH, PRODUCT_EXCLUDED, or SUBTOTAL_BELOW_MINIMUM).
Data Privacy & GDPR Enquiries: For personal data access, correction, or deletion requests, email [email protected] or see Data Access & Deletion.

Warnings and Edge Cases

Module and Implementation Status Reference

The table below provides a complete technical overview of all RUTHH COD Form & Upsells subsystems, their Shopify Admin paths, and their current runtime status:

Subsystem	Admin Path	Current Status	Documentation
Theme App Embed & Form Modes	`/app`, `/app/settings`	Active (`POPUP` & `EMBEDDED`)	Installation & Theme Embed
Visibility & Fail-Safe Button Hiding	`/app/settings`	Active (Server + Storefront enforced)	Visibility & Display Rules
Form Designer, Cascade & Styling	`/app/form-builder`	Active (81 TR provinces/districts, RTL/LTR, 19 animations)	Fields & Validation
Thank You Actions & General Settings	`/app/form-builder/thank-you`, `/app/settings/general`	Active (Standard vs Draft Order, Additional COD Fee, UTM, Tags)	Thank You & General Settings
COD Shipping Rates & Shopify Import	`/app/form-builder/shipping-rates`	Active (Conditional rules + 1-click import)	Configuring Shipping Rates
Quantity Offers & Cancel-Intent Downsells	`/app/sales-booster/quantity-offers`, `/app/sales-booster/downsells`	Active (Storefront + Server pricing)	Quantity Offers · Downsells
One-Tick Upsells, Service Fees & Bundles	`/app/sales-booster/one-tick-upsells`, `/app/sales-booster/bundles`	Admin & V2 Snapshot Ready (Storefront order-ingress guarded)	One-Tick Upsells & Fees · Bundles
Post-Purchase Upsells	`/app/sales-booster/post-purchase-upsells`	Pilot Gated (`POST_PURCHASE_RUNTIME=enabled` required)	Post-Purchase Upsells
Pixels (Meta CAPI, TikTok API, GA4, Ads, Pinterest)	`/app/settings/pixels`	Active (Snapchat deferred)	Meta & TikTok Pixels
Google Sheets Real-Time Export	`/app/integrations/google-sheets`	Active (OAuth `drive.file`, Standard & Draft orders)	Order Creation & Sheets Export
Fraud Protection & SMS/WhatsApp	`/app/fraud`, `/app/integrations/messaging`	User Blocking Active · SMS/WhatsApp Provider Gated	Fraud Protection & Verification
Plans & Billing	`/app/pricing`	Pre-Launch Mode (`BILLING_LIVE_ENABLED = false`)	Plans & Order Allowances

Transparent Feature & Documentation Coverage Backlog

To ensure our documentation never fabricates functionality or misleads merchants, the table below records every capability in RUTHH COD Form & Upsells that is currently gated, in pilot rollout, or deferred for a future release:

Item	Current Codebase State	What Is Documented Now vs Pending
1. One-Tick Upsells & Product Bundles Storefront Order-Ingress Wire	Admin CRUD (`/app/sales-booster/one-tick-upsells`, `/app/sales-booster/bundles`), database locks, and `sales-booster/v2` (`cod_boosters.v1_snapshot`) server projector and browser parser are complete and parity-tested. Storefront line rendering and order-ingress submission remain guarded.	Admin setup and snapshot rules are documented in One-Tick Upsells & Fees and Product Bundles. Storefront buyer walkthrough screenshots will be added when storefront order-ingress is unguarded.
2. Post-Purchase Upsells Runtime Activation (`POST_PURCHASE_RUNTIME`)	Full Admin + Thank You modal + Shopify `orderEditBegin`/`orderEditCommit` flow is implemented, gated behind `POST_PURCHASE_RUNTIME=enabled` (off by default).	Documented with explicit pilot flag callout in Post-Purchase Upsells.
3. Live SMS OTP & WhatsApp Confirmation Dispatch	Database models, OTP state machine, and `/app/integrations/messaging` UI are implemented; live external SMS/WhatsApp provider dispatch is gated pending provider/Meta Business verification.	Documented as provider-gated in Fraud Protection & Verification. Live provider setup steps will be published upon provider activation.
4. Live Shopify App Billing (`BILLING_LIVE_ENABLED`)	Plan catalog (`Free`, `Basic`, `Growth`, `Unlimited`), cycle order counting, and 24h grace window are implemented; `BILLING_LIVE_ENABLED = false` during pre-launch.	Documented transparently in Plans & Order Allowances.
5. Snapchat Pixel Integration	Deferred in `docs/PIXEL_INTEGRATIONS.md`; not active in `/app/settings/pixels`.	Explicitly noted as unsupported/deferred in GA4, Google Ads & Pinterest Tag.
6. Ruthh Digital Shopify Themes Documentation	Help Center navigation and URL hierarchy reserve space for future Shopify Themes; no public theme is released yet.	Planned architecture noted on Help Center Home without empty placeholder theme pages.